Our Return Policy
Luxez accepts returns or exchange for all bedding, bed linen, towel, mat, amenities and electrical. Return or exchange goods deem valid and acceptable if meeting the following conditions:
- Return or exchange MUST initiate within 14 days of goods received date (Parcel Received Date)
- Return or exchange goods must be unused and with original label intact.
- Return or exchange goods under change of minds or bought a wrong item or size, customer has to bear the shipping cost for sending back the items back to company before initiate refund or exchange.
At Luxez, we warrant that all items are brand new, and free from any manufacturing defects. If any defects that due to manufacturing or mishandling from our ends, we will accept return and exchange for another one or replacement for similar item with same amount value. Amount top-up required should customer opt for higher value replacement item.
For mattress and furniture are non returnable, but it's exchangeable or repairable should there are defects which stated in warranty card or warranty page for each item.
To initiate a return or exchange, customer needs to send email with product photo to
sales@luxez.com.my
